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Returns Policy

If for any reason you are not totally satisfied with any product that you have purchased, you may return the item to us in its original condition within 14 days of receipt and we will replace it or refund the purchase price.
If you paid by Laybuy and would like a refund, 4.5% will be deducted from the purchase price (this is the cost charged by Laybuy).

Exchanges (not including faulty items)

If you wish to exchange an item for another size or colour we will do so, subject to stock availability.
Alternatively you may select another item or request a refund.
Refunds will be processed within 7 days of receipt of the returned item following a quality control check below. Refunds will only cover the ticket price of the item(s). Shipping costs/postage charges cannot be refunded.
If your order was over $50, qualifying for free shipping and your remaining total (after items refunded) is less than $50, a $7 freight charge will be deducted from the value of the returned items.

Sale Items

Sale items are unable to be returned unless faulty.

Faulty Items

Faulty items will be repaired, replaced or refunded at the discretion of Rockies or its supplier.
Further shipping costs will not be charged where an item is repaired or replaced.
Original shipping costs will be refunded where the item is refunded.

Conditions Applicable to all Returns

We will accept returns dispatched to us within 14 days of receipt provided returned items still have tags attachedand are accompanied by the original proof of purchase receipt.
Items outside of this time frame will be accepted at the discretion of Rockies and can only be refunded as a store credit.
Footwear must be returned with its original designer packaging -footwear returned without its original designer packaging will not be accepted.
All returned items will be subject to a quality check and must not be worn, damaged or laundered in any way. Items that do not pass the quality check will be returned to you at your cost and will not be exchanged, credited or refunded.
Download our Returns Form (PDF)

Returns Procedure

Firstly, refer to our returns policy for conditions.
Download our Returns Form and complete all relevant fields.
Package the item(s) up that you wish to return, using the original designer packaging where possible, and post/courier back to us at:
49 Beach Street
Queenstown 9300
When shipping from outside New Zealand please write "gift" on the consignment note and NCV under the dollar value to avoid delays and fees from customs.
Download our Returns Form (PDF)


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